Manufacturer's Tech Support and FAQ

Having Problem? Need Technical Support? New to karaoke? Just buy a new DVD Microphone or player? Please click here for FAQ!

VocoPro Gemini RSQ V2Go Sound Choice

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Are you experiencing a problem with your unit?

If a problem occurs with your unit we recommend the following:

Call our toll free number to speak to a technician to troubleshoot 1-800-678-5348. Chances are the problems can be easily resolved without having to send in the unit for repair.

If you've got questions about your VocoPro product, chances are that someone else has asked them too. We have compiled a list of Frequently Asked Questions that may have the answer you are looking for. Check it out! Having a problem with some of our Technical terms? You can also check out our Glossary.

In the event you are still experiencing problems with your unit after troubleshooting, and you'd like to send it in for repair, a Technician will make a determination if your unit is under Warranty based on the date of purchase and serial number.

The Technician will then give you two options:

You can send it to one of our Authorized Service Centers for repair**. (You will need to call them before shipping your unit to them. Please allow 4-6 weeks for repair and delivery)
You can send it to the Factory for repair and a Technician at that time will give you a Return Authorization Number and will request the following:

Name
Address
Unit Model and Serial Number
Place and Date of Purchase
Description of Problem

Once a RA number is issued, you will be responsible for:

Shipping both ways (it is recommended you ship with insurance, and double box your packages, VocoPro is not responsible for lost or damaged packages)
Providing us with copy of original receipt
If a unit is sent to the Service Center or Factory as a Warranty unit, but is subsequently determined to have out-of-warranty damage according to the Warranty policy, the unit will be considered Out-of-Warranty and Out-of-Warranty charges will apply
All repairs on VocoPro microphones must be directly sent back to VocoPro after obtaining an RMA number from a VocoPro technician

PLEASE NOTE: Your warranty card is not considered your receipt. So please be sure to send a copy of all receipts with your units for future warranty work.

PRODUCT MANUALS

Airnet

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Q: I just purchased your top of the line turntable – why is there not a cartridge and needle included?

A: With our top of the line turntables, we encourage the user to choose their own cartridge setup, as a turntable is only as good as the cartridge that you use with it. To make the best of your turntable, we recommend a high quality cartridge such as an Ortofon brand DJ cartridge. Choosing a high end cartridge is always a matter of preference, but just make sure that you use a magnetic cartridge that either can be mounted on a headshell or that has an integrated headshell (no mounting required). P-mount cartridges are not compatible.

Q: How do I mount a cartridge properly?

A: Please consult the manual that was supplied with the cartridge, as mounting instructions vary depending on make and model.

Q: I just bought a belt drive turntable and am having trouble locating the belt. Where is it?

A: Underneath the platter, there is a metal ring, roughly 10 inches in diameter, on which the belt needs to go around to drive the platter. Typically, the belt is packed around this metal ring, to make connecting the belt to the motor easier.

Q: How do I properly balance the tone-arm of my turntable?

Install the cartridge/headshell onto the tone-arm and remove the stylus guard, if applicable.
With the numbered dial facing toward the front of the turntable, screw the counterweight on to the back of the tone-arm until the both ends of the tone-arm balance on the pivot point (like a see-saw). The tonearm should float directly above the platter, while not touching the platter.
Set the numbered dial (turning only the dial, not the entire counterweight) to zero at the 12 o'clock position.
Turn the counterweight (counterclockwise as you face the front of the turntable) until the dial is set to the tracking force value specified by the cartridge manufacturer. Depending on the cartridge that you choose, there may be a range of weights that the manufacturer deems suitable. Choose the lowest possible suggested weight, and work up from there should you have tracking problems. If you are using a Gemini cartridge, the recommended tracking force is between 2.5 and 3.0 grams.

Q: Why is the volume from my turntable so low?

A: Since turntables use a magnetic pickup, they do not put out a line-level signal like CD players do. In order to amplify the signal from the turntable, you must have a phono preamplifier. Phono preamps are built into most DJ mixers, or can be acquired separately from most electronics stores. A good start might be to go to a search engine and type in ‘phono preamp.’

Q: What causes the loud hum coming through my system when the turntable is connected?

A: Be sure the ground terminal from your turntable is connected to your mixer ground terminal. If it is connected, there may be a break between the ground wire and the terminal.

Q: I am using CD players with my DJ mixer, and the sound is severely distorted. What is wrong?

A: If your DJ mixer accepts turntables, there is a chance that the phono preamp circuit is engaged, which provides additional amplification for turntables. Consult the manual of your mixer to find out how to connect a LINE device or to disengage the preamp circuit.

Q: My CD player is skipping excessively or having trouble reading when using CD-R discs. How can I remedy this?

A: CD-R discs vary widely in specifications, from the reflectivity and color of the dye to the maximum write speed the disc will allow. A good checklist to follow when burning audio discs is:

Make sure to burn audio at no faster than 24x speed. The faster you burn a CD, the less CD players will be able to read it sufficiently. The reason for this is that the laser, when being used at fast speeds, does not have the time to burn the pits in the disc with the appropriate intensity. CD-ROM discs do not have this problem, because computers can stop and re-read the section of the disc in question repeatedly until it can read accurately, which would result in the audio stopping completely on an audio CD player.
Use quality discs. Instead of picking up that $5 special of generic discs at the supermarket, pick up a reasonable grade disc from a company that specializes in media. Once you find a brand of discs that works well, stick with it! 3. Take exceptionally good care of burned discs, as they scratch more easily than commercially pressed CDs.

Q: My CD player is skipping excessively with all discs, or won’t read discs! What’s wrong?

A: Please contact our technical support department at 732-346-0061. There is a chance that your unit may need to be returned to our facility for service. In the meantime, you may want to try using a wet-type CD lens cleaning disc, in the event that the optical lens has become soiled.

Q: Does Gemini have any authorized service centers?

A: In the United States, Gemini does not have any specifically authorized service centers to perform warranty repairs. This insures that Gemini can provide the best quality service to our customers. If you need to send a unit in for repair under warranty, please contact our repair department at 732-346-0061.

Q: What is the procedure for sending in a unit for repair?

A: Before a unit is sent to our facility, you must obtain an RA (return authorization) number, so that Gemini can keep track of your repair. Packages that arrive without RA numbers will be held until the client contacts us, delaying the repair process indefinitely. Once an RA number is established, it must be written on the outside of the package, and the unit must be sent via a mail service which allows the shipment to be tracked. UPS, FedEx, and DHL are examples of such services. Also, make sure to insure the package for the full value of the contents.

Q: Do you offer drop off service for local customers?

A: Yes, for customers within driving distance of Edison, NJ, we have drop off hours of 9 am to 12 noon, and 1pm to 3:30pm, Monday through Friday, excluding holidays.

Q: What are the conditions of Gemini’s Limited Warranty?

A: Gemini covers parts and labor for the duration of (1) year from the date of purchase (determined by the date on your receipt). Expendable items, such as crossfaders and styli, are covered for a duration of (90) days. Gemini reserves the right to limit the terms of the warranty in situations where the unit has been abused, damaged, or tampered with in any way.

Q: Where can I get parts and manuals for my Gemini unit?

A: Please contact our parts department at 732-346-0061.

Q: Can I buy direct from Gemini?

A: Gemini products are only available through our network of authorized dealers. To find a dealer, please see the ‘Where to Buy’ section of our website. If you own an electronics retailer and would like to carry the Gemini line, please contact our sales department at 732-346-0061

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Question 1: Why does the CD tray open very slowly? And the audio and the video doesn't play properly?

Answer: Check the setting of the 'Voltage Selector' on the rear pannel if the switch is set for '115V'. If not, change the setting for '115V'. (Applies only to SV-222 and MV-333)

Question 2: Why does my screen display keep rolling over?

Answer: The RSQ products supports two different video signal system. One is 'NTSC' and the other is 'PAL'. Set the 'Video Output Select' switch on the rear pannel for 'NTSC', since 'NTSC' system is used in United States. (Applies only to SV-222 and MV-333)

Question 3: Why don't I get the graphics or video even though all the connection is correct?

Answer: Check your CD first. CD has to be 'CD Graphics' or 'Video CD' to get any graphics or video contents on TV. (Applies to all karaoke players)

Question 4: My old TV set doesn't have video input. How can I connect the RSQ karaoke player to TV?

Answer: To connect RSQ karaoke player to TV for graphics, TV needs to have video input with RCA plug. If your TV doesn't have RCA video input, you need to get RF MODULATOR. You can connect the karaoke player to RF modulator with RCA cable and connect RF modulator to TV with anntena cable.

Question 5: What is CD, CDG, VCD and DVD?

Answer: With karaoke media (CDGs, VCDs and DVDs), the lead singer’s voice is removed but the background voices and music are still present. In short, if you want to sing a Garth Brooks song, karaoke media removes Garth’s voice and you sing in his place.

Karaoke media consists of CDGs (Compact Disc plus Graphics), VCDs (Video Compact Discs) and DVDs (Digital Versatile Discs). All this media are the same size as a normal 5" CD.

CDGs do not have lead vocals. They only have background vocals and instrumentals. Words to the songs appear on your TV screen when the disc is played on a CD+G player and connected to a TV. They usually have about 15 songs per each disc and come with the lead singer's voice removed. Instrumentals and backup singers are left intact. The premise is to substitute your voice as the lead singer's voice.

VCDs have a video background. Words to the songs appear your TV screen over a scene that you normally see on TV when the disc is played on a VCD player and connected to a TV. They usually have about 11 songs per each disc and come with the lead singer's voice removed. The premise is to substitute your voice as the lead singer's voice. Background vocals and backup singers are provided.

DVDs are the newest form of karaoke media. Some DVDs have a video scene like the VCDs, and some do not. This changes from manufacturer to manufacturer. Lead vocals have been removed and lyrics will show on your TV screen like other karaoke formats. The biggest advantage to DVDs is the amount of songs they can hold. DVDs average about 25 songs per disc. Karaoke DVDs can only be played on a karaoke DVD compatible player.

Question 6: What media should I buy?

Answer: Most of your choices will be based upon the level of enthusiasm you have for karaoke. Higher levels of enthusiasm warrant higher quality equipment and media. If you have an existing player, reading the manual will let you know the type of media it will play. Usually, your karaoke player will play CDG karaoke formats. Professional and experienced enthusiasts will likely buy CDG because they know the songs and do not need the lead vocals for training.

Question 7: Why does my song sound different than the radio?

Answer: Karaoke music is recreations of the original song. Each manufacturer will hire independent musicians to recreate the original music. On karaoke media, artists are noted as being "In the style of ... ". Karaoke music will also differ from manufacturer to manufacturer.

Question 8: What does Multiplex mean?

Answer: Multiplex is a type of CD+G that usually has the same songs in two separate groups. The first group usually has just the lead vocals on the left channel and just the background music on the right channel. The second group has the usual Karaoke background music on both channels with no lead vocals.

Question 9: Why is the picture scrolling or black and white?

Answer: Likely, someone has changed the video mode from USA standard to European. On your remote there will be a button labeled N/P. Press this a couple of times to change back to the appropriate mode.

Question 10: I have no video on my display, what now?

Answer:The output mode has likely been changed from normal to VGA (computer monitor.) To restore video, there is a button on your remote labeled V-Mode. Press this a few times and your video should restore. If not, contact RSQ via phone for assistance in performing a reset.

Question 11: The colors on my display are not right or I'm seeing the screen with a red tint?

Answer:You are likely using the Red Green Blue (component) outputs from the player and you have not changed the video mode yet. Go into the setup and change the video mode to one of the other selections (not VGA.)

Question 12: I put a disc in my player and I get a screen that says smart navi or the songs have Question marks next to them?

Answer:The disc you are attempting to play is of a format the your player doesnt support. Most likely it is a SCDG. Contact your dealer and exchange for a disc in the NEO+G format to enjoy 1000+ songs on a single disc.

Question 13: My player is reporting NODISC or when I play a disc the lyrics are scrambled or freeze?

Answer:Your player may have accumulated dust on the laser. Obtain a CD lens cleaner and run it in the player according to the cleaners instruction. If the results do not improve after 2 cleanings, contact RSQ for support.

Question 14: What is does my warranty cover?

Answer:Your product carries the industry standard 1 year parts, 90 days labor. Most problems can be resolved in 1 hour which is $45 dollars. Shipping to and from servicing will be at the expense of the end user.

Question 15: I hear music, but the mics arent working.

Answer:Most likely you have connected your player to the amplifier using either the optical or coaxial outputs. Although those outputs are designed for high quality 5.1 surround sound, karaoke mics do not pass through those outputs. You may hook up the 2channel stereo outputs and the digital outputs at the same time and switch to them on your amp for the function you are using.

RSQ Manuals

PLRQ2000_NK2000U_IB.pdf
PLRQE500_NEOE500_IB.pdf
MCRQF438_UHF438_IB.pdf
MCRQF438_UHF238_IB.pdf
PLRQMK22_MK22_IB.pdf
PLRQECH6_EchoSeries_IB.pdf
PLRQCK01_CK1_IB.pdf
AMRQKA02_KA2000_IB.pdf
AMRQ200E_DA200EQ_IB.pdf
PLRQU222_CSU222_IB.pdf

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V2Go top

If you experience any problems with your new product, we recommend the following:

Review the troubleshooting section in your user's guide manual.
Download the more extensive Troubleshooting Guide and review. Most likely, the answers to common questions will be found here.
Email technical support for a prompt reply to your question: techsupport@v2gotech.com.
Often, most issues can be resolved by following the steps above. If not, please call technical support at: (1-626) 582-8098.

PRODUCT MANUALS

TROUBLESHOOTING GUIDES

PRODUCT SOFTWARE DOWNLOADS

LIMITED WARRANTY / RETURN & REPAIR POLICY

The warranty obligations of V2GO Technology Corp. ("V2GO TECH") for products are limited to the terms set forth below:

This limited warranty covers defects in materials and workmanship in V2GO products. This limited warranty lasts for 1 year from the date of original purchase of V2GO product.

Only the original purchaser of V2GO products is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of V2GO products. Warranty Repair & Replacements

V2GO Technology warrants that the product is free from defects in material or workmanship under normal operation.
Any replacement parts furnished at no cost to the purchaser in fulfillment of this warranty are warranted only for the unexpired portion of the original warranty. Any services or repair outside the scope of this limited warranty shall be at V2GO's rates and terms then in effect.
Standard products deemed defective within the 90 days of the warranty period are eligible for Warranty Replacement. As soon as the purchaser notifies us of a defective product, we will ship a new unit to the purchaser by surface freight at V2GO's expense. We will charge the purchaser's account or credit card for the new unit and issue a full refund once we receive the original unit from the purchaser.
Replacement products may be new or reconditioned. V2GO Technology Corp. warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
After 180 days, standard products returned for in-warranty repair are NOT eligible for Warranty Replacement.
V2GO is not responsible for damages outside of V2GO's control including, but not limited to, physical damage, modifications to the product, or improper packaging.

Out of Warranty Repair Services

Warranty exclusions include, but are not limited to, physical damage, modifications to the product, or improper packaging.
If a machine is out-of-warranty, V2GO or authorized repair center will charge a flat rate fee for the evaluation and repair of product based on model. Prior to proceeding with the repair of a product that is out-of-warranty, V2GO will send the purchaser a cost proposal that must be signed for acceptance and returned by mail or fax.
Electing not to have V2GO repair the product, the product will be returned to you as is. V2GO may refuse to provide services for products in any of the following conditions:

Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement, power surges, reckless, willful, or intentional conduct.
Damages caused by servicing not authorized by V2GO unauthorized service.
Damages caused by usage that is not in accordance with product instructions.
Damages caused by failure to follow the product instructions or failure to perform preventive maintenance.
Damages caused by the combination of V2GO products with other non-V2GO branded products, accessories, parts or components.

Software, including the operating system and software added to your product through our factory-integration system, third-party software, or the reloading of software.
Any equipment or components that were not included in your products as originally sold to you.
Normal wear and tear

Return Material Authorization Numbers (RMAs)

Before a purchaser ships a product back to V2GO Technology, the purchaser must obtain a valid RMA number. Boxes received without an authorized RMA Number will be shipped back refused.
Authorized RMA Numbers will expire 45 days after they are issued. Only the V2GO product and quantity specified on the original RMA request can be returned with the RMA Number issued.
If returning additional products to V2GO, a new RMA Number will be required. If we receive a shipment containing products not authorized for return on that RMA Number, we will return them as is.

Labeling and Address

The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender. refused.
Return products to the address provided on your RMA authorization form.

Packaging

V2GO Technology recommends returning products by UPS, FedEx, DHL, or another reputable freight forwarder.
To avoid voiding the warranty, use V2GO Technology or equivalent packaging to return a product. This includes complete packaging, high-density foam and/or cardboard separators.

Freight Payment

The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. V2GO Technology is not responsible for damage during shipment. We recommend that you insure the shipment.
For products delivered to get in-warranty services V2GO or authorized repair center will issue a refund of inbound freight prepaid by customer.
V2GO Technology will pay for surface/ground return freight only, for warranty repairs. If you require overnight or other special requirements for expedited shipment, these will be at the purchaser's expense. You may pay freight by either issuing a purchase order with the clear notation "Prepay and Add Freight," choosing your own carrier and providing your account number (freight collect), or prepaying by credit card.

Freight Claims and Shipment Damage

If the purchaser receives the original product in damaged condition; notify V2GO's Repair Department or Customer Service immediately. If the shipment was made by a V2GO "prepay and add freight" service, V2GO will help the purchaser process the damage claim.
If the original freight charges were paid in advanceÑby freight collect or other meansÑnotify the carrier immediately to initiate a claims inspection. V2GO Customer Service will provide assistance, as necessary, to process the freight claim.
If your returns/repair shipment to V2GO is received in damaged condition, V2GO will notify the purchaser. The purchaser will need to notify the carrier immediately to initiate a claims inspection. V2GO Customer Service will provide assistance, as necessary, to process the freight claim.

Limitation on Liability

THE MAXIMUM LIABILITY OF V2GO TECH UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, V2GO TECHNOLOGY CORP.IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, V2GO TECHNOLOGY CORP. SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF V2GO TECH CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING V2GO PRODUCTS, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO V2GO PRODUCTS AS PROVIDED UNDER APPICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A "CONSUMER PRODUCT" UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. ¤2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON V2GO PRODUCTS, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions

This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state.
This limited warranty is void if (I) the label bearing the serial number of V2GO products have been removed or defaced, (II) the product is not distributed by V2GO TECH or (III) V2GO products are not purchased from an authorized V2GO Technology Corp. reseller. If you are unsure whether a reseller is an authorized V2GO TECH reseller, please visit our web site at www.v2gotech.com or contact the V2GO TECH office from listed on the letterhead of this document.

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Are you having video playback problems with the PCK 3000 II DVD Player?

A potential video playback problem exists with some TV sets when connected to the PCK3000 II. The player is preset at the factory to “auto” detect between PAL and NTSC video output, depending on the TV set. For some TVs it does not work and it outputs in PAL format, which causes a rapid screen scroll on an NTSC only TV. This problem can be corrected using the setup and manually changing the settings on the player, but the default remains the “auto” or PAL setting, so if the “reset” button is pressed the procedure must be repeated to get the player out of PAL output mode.

Solution: download this firmware solution which can be copied to a USB stick and applied very quickly and easily to the players (PLEASE READ THE INSTRUCTIONS BELOW). This changes the output default to NTSC and permanently solves the problem.

UPDATING the PCK 3000 II USING a USB Memory Stick:

Please download and copy this firmware to a USB storage device. The file name cannot be changed. Must be MTK.BIN
Turn the player on and insert the USB stick into the USB slot on the PCK3000 II; the firmware will run automatically. The drawer will slide out during the procedure and when complete, it will slide back in. NOTE: Do not turn off the DVD player during this process, or touch any other buttons on the player or else the DVD player will be permanently damaged.
The player will then attempt to read a disc, then it will say in the front panel "No Disc". At this point, the player should be properly updated and now be ready to use.

UPDATING THE PCK 3000 II using a CD DISC UPDATE:

Please download this firmware. The file name cannot be changed. Must be MTK.BIN
The MTK.bin file can be burned to a disc and used instead of the USB stick, but the disc itself must be named MEDIATEK in capital letters when the burner software asks for a name for the disc. If you don't give the disc the name MEDIATEK, the player will not recognize it and will kick the disc back out as unplayable.
Place the update disc in the tray and close it.NOTE: ONCE THE UPDATE DISC IS INSERTED INTO THE PLAYER, DO NOT INTERRUPT THE PROCESS or turn the player off, or the entire system memory will be wiped out and the player will cease to function at all.
The player will read the disc, update the firmware and then it will open the tray again.
Take the update disc out of the tray, but do not touch the player again until the tray closes by itself.
The player will then attempt to read a disc again (which is why you must remove the update disc, or it will repeat the process over and over), then it will say in the front panel "No Disc". At this point, the player should be properly updated and now be ready to use.

Translation by FreeTranslation.com